Problems with
correspondence
- I am waiting your answer on my
question (I am waiting password/animals designs) from you, but I have not
received any e-mail.
If you didn't receive answer from us within one working day,
please check:
-
if we have message
for you with the cause of non delivery.
-
if your mailbox is not
full and is not receiving e-mails.
-
if you have written
correctly your return address.
-
if antivirus barrier,
antispam filter, e-mail attachments filter or another
barrier applied by your ISP doesn't block receiving of normal
e-mails.
If your mail was not sent
because our ISP denied relaying with your ISP (your ISP is on the black
list of the spam senders), please do following:
-
ask your ISP to be
removed from the black list of the spam senders
-
try to send your mail
to us at <embird@embird.eu>
- I received your e-mail with
password (animal designs), but any file was not in attachment.
- Please check if
your ISP accepts e-mails with attachments.
Payment with credit card FAQ
- How to register Embird and/or its plug ins as the gift
for another person?
Credit card processing via Vantage Service, Inc., Sacramento, Ca,
USA,
-
order registration at http://www.embird.com/sw/embird/register.htm,
-
proceed with payment via secure server of
our internet distributor Vantage Service, Inc., Sacramento, Ca,
USA,
-
enter your data in the part "Bill to" after inserting credit card
information on the Vantage
Service web site for credit card processing,
-
enter data of the person for
whom is registration intended in the part "Ship to"
on the same web site.
Credit card processing via PayPal
-
create PayPal Gift Certificate,
select the next higher amount of money as you intend to donate,
-
send this PayPal
Gift Certificate to the donated person who will use it for the
registration of Embird and/or its plug ins,
-
your account
will be charged only with the used amount of money. Unused remain of money
will be refunded on your account by PayPal after using of the PayPal
Gift Certificate.
- I tried to pay you, but something is wrong with the online
payment server. When I tried to send the description and amount, I received an error
message.
- Usually, the problem is on customer's side and is caused by some of following
reasons:
-
Your browser is set to not accept cookies. Enable cookies in this case. How can you
enable cookies ?
- Netscape 4.x: Edit, Preferences, Advanced, Accept all
cookies.
- MS Explorer 4.x: View, Internet Options, Advanced, Always accept
cookies.
-
Customer uses old browser. We recommend to use Netscape 3.0 or better and Microsoft
Explorer 3.0 or better.
-
Sometimes customers encounter difficulties because they are ordering from a network
where the system has security controls that lockout the secure order processing system.
-
Ordering from AOL e-mail addresses causes problems on occasion.
-
There could be a problem between the customer and his bank. Customer may be over limit
on his credit card. He should check with the bank and determine the problem and work to
get the card freed in order to place an order.
-
Sometimes customer is not able to proceed further from our payment page and finish
transaction, which seems to be caused by traffic jam on the net. This happens mostly with
European customers. If you encounter problems with proceeding of payment, try to repeat it
late in the evening or early in the morning.
-
If your payment was declined for some reason, please do not repeat it sooner than 24
hours after the last trial. The system will not accept multiple orders of the same amount
to the same card within a 24 hour period. This is part of the security system to keep a
persons card from getting accidentally / fraudulently charged.
Please test
ability of your browser to communicate with secure server.
Embird FAQ
- Is
Embird 2008 and its plug-ins working with Windows Vista?
- The short answer is
"yes" for 32-bit edition of Windows Vista, and "yes,
except Ultimate Box+ menu" for 64-bit edition
of Windows Vista.
The detail answer is:
There exist 32-bit and 64-bit
editions of Windows Vista. You can find out which edition of Vista you
have on your PC by right-clicking the "Computer" icon on the
Desktop, and choosing the "Properties" command in the
popup menu which appears on the screen. Check the "System
type:" line in the "System" section of the dialog box
which appears on the screen to find out whether you have "32-bit
Operating System" or "64-bit Operating System".
The 32-bit edition of Windows Vista:
Because current edition of Embird
is 32-bit, there should be no problems with running Embird and all its
plug-ins in 32-bit edition of Vista. The Iconizer plug-in is
functional in 32-bit Vista, however, you should choose "Medium
Icons", "Large Icons", "Extra Large Icons" or
"Tiles" option for viewing file in Windows Explorer. Windows
Vista 32-bit does not display icons in "Small Icons" and
"List" view, only "universal type" icon. Ultimate
Box+ menu is also functional in Vista 32-bit. These issues were already tested
internally and confirmed by Embird Team.
The 64-bit edition of Windows
Vista:
The 64-bit edition of Vista and also
Windows XP Professional x64 Edition use 64-bit version of Windows
Explorer, which cannot load libraries of current 32-bit Iconizer plug-in. To work around the Windows Explorer issue, you must use the
32-bit version of Windows Explorer:
Click Start, click Run, type the following in the Open box, and then click
OK:
C:\Windows\syswow64\explorer.exe /separate
If you are using Embird 2008
with 64-bit edition of Vista, it will automatically create the new
shortcut "Windows Explorer
32-bit" on your Desktop.
Use this shortcut for launching the 32-bit version of Windows Explorer
which works with Embird Iconizer.
The Ultimate Box+ menu does not work in 64-bit edition of Vista, because the 64-bit driver is required for this card reader/writer box and it is not available from Vikant company yet.
All other plug-ins (Alphabets, Font Engine, Cross Stitch, Digitizing Tools and Sfumato Stitch) are
fully functional on PC with 64-bit edition of Vista. These issues were already tested internally and confirmed by Embird Team.
There are plans to re-write Embird for 64-bit edition of Vista, but first there must be available development tools for this new Windows, which are announced for the middle of year 2009.
Also, in 64-bit VISTA, Embird is installed into "C:\Program Files (x86)\EMBIRD32" folder, because this is the folder where 32-bit application should be stored in 64-bit VISTA.
This means that when you are installing Alphabets or Studio plug-ins, you should
specify "C:\Program Files (x86)\EMBIRD32" folder for installation instead of default folder (i.e. instead of "C:\Program Files\EMBIRD32").
The Help files:
Both edition of Vista do not support Embird's Help .HLP file.
However, this issue can be easily solved by clicking "Help >
Contents" menu in Embird Manager and following steps which appear
on the screen. They will lead you to Microsoft Download Center where you
can download the WinHlp32.exe program. After installation of this
component, the .HLP file will work again.
Other problems:
If you encounter some other compatibility problems when
installing or running Embird
with Vista, please try the following
steps which might solve these problems:
Before installing Embird in Vista do the following:
1. Log-in to your PC with Administrator privileges.
2. Temporarily switch OFF all anti-virus software.
3. Select "Start > Settings > Control Panel" menu.
4. Click "User Accounts" icon in the dialog box which appears
on the screen.
5. Click "Turn User Account Control on or off" link.
6. Switch OFF the "Use User Account Control (UAC) to help
protect your computer".
7. Click "OK" button to confirm this new setting and agree
with Windows restarting.
8. Install Embird as explained in our tutorial.
9. Enable your anti-virus software.
Once Embird is
successfuly installed, please follow these steps:
1. Aways run Embird with Administrator privileges.
2. Move mouse pointer to the icon of the Embird on the Desktop and click right mouse button for popup menu.
3. Select "Properties" command from the popup menu.
4. A dialog box will appear on the screen. Choose "Compatibility" tab.
5. Switch ON the checkbox "Run this program in compatibility mode" and choose "Windows XP (Service Pack 2)"
6. Click "OK" button to confirm this new setting.
- Iconizer does not show icons for my designs in Windows Explorer. It only shows the same universal icon for all my designs.
1. Run Embird, select "Options > Iconizer" menu and make sure that the Iconizer plug-ins is enabled for your file type. See also tutorial at http://www.embird.org/sw/embird/tutorial/iconizer/iconizer.htm
2. Run Windows Explorer and select "Tools > Folder Options" menu. A dialog box will appear on the screen. Select "View" tab and uncheck the "Always show icons, never thumbnails" option in case it is switched ON. Confirm new setting by clicking OK button.
- Everytime I do some changes in settings of Iconizer plug-in, it shows error "Cannot write to Windows Registry! HKEY_CLASSES_ROOT\.{extension}. If you are running Windows NT/2000/XP/Vista, please log on with administrator privileges."
1. Select "Start > Run" menu in Windows.
2. Type in "regedit" and click OK button to launch Registry Editor application.
3. Locate the key "Computer\HKEY_CLASSES_ROOT\.{extension}" at the left side of the screen using the tree structure.
4. Double click this key to open it. Probably it will have the "PersistentHandler" subkey. Delete the "PersistentHandler" subkey.
- How to upgrade
to Embird 2008?
- Click here to find out how to
upgrade.
- How
to update on the new build of Embird 2008?
- Your password for the basic Embird 2008
and all its plug ins will be valid for the new build, update is free.
- Back up your password for Embird 2008 (open Embird 2008 in Manager,
select Help- > Password).
- Download new installation file of the basic Embird from http://www.embird.com/sw/embird/newdown.htm
- Uninstall old Embird (select Start -> Programs -> Embird 2008 -> Unistall Embird
2008).
- Install new Embird.
- Recover password (open
Embird 2008 in Manager, select Help- > Password).
- I have installed Embird
2008 and Studio 5.0, but everytime I run Embird 2008, the error message "Studio is probably damaged" appears on the screen. How should I solve this problem:
- Please do the following:
1. Manually delete the "C:\Program Files\Embird32\EDSTUDIO" folder.
2. Download and install again the new Studio 5.0 for Embird 2008.
Even if you do not use Studio, please install its latest version. Otherwise it might happen, that Embird copies the old Studio from the old Embird folder to "C:\Program Files\Embird32\EDSTUDIO" folder and therefore this problem is reported. Either delete the old Studio (i.e. delete C:\EMBIRD32\EDSTUDIO folder), or install the new Studio.
- I have not received password for Embird
2008 from you via e-mail.
- Password is sent within one
working day. If you have not received password after this time,
you probably have some barrier against our e-mails. If your computer is
connected to Internet, there exists another way of password delivering:
Please run Embird 2008 and select "Help -> Registration"
menu. A dialog box will appear on the screen. Copy 16-digit "Computer
ID" number (e.g. 9834-3456-A673-8983) of your Embird 2008 and send
it to us in e-mail to <embird@embird.com>.
We will deliver passwords to you via our web sites, all you will have to
do is run Embird 2008 after we prepare the passwords.
Please check if we
have message for you with the cause of non delivery.
-
I have not received password for Embird 2004/Embird Plus from you via
e-mail.
- Password is sent within one working day. If you have not received
password after this time, you probably have some barrier against
our e-mails. If your computer is connected to Internet, there exists
another way of password delivering - we will deliver password to you via
our web sites. Please do following:
- select Start -> Programs -> Embird 2004/Embird Plus ->
Password Feeder
- Copy 16-digit "Computer ID"
number (e.g. 9834-3456-A673-8983) of your Embird 2004/Embird Plus and
send it to us in e-mail to <embird@embird.com>.
We will upload your password on our web site.
- select this option again after receiving of our e-mail with
information about uploading or after certain time and hit button Download
passwords and feed them into Embird. Your password will be
downlaoded and inserted in your Embird. This
possibility is available for the latest build 7.2 of Embird 2004 and
build 6.2 of Embird Plus only. Installation files of these versions
are available at http://www.embird.com/sw/embird/oldfiles.htm
Please check if we
have message for you with the cause of non delivery.
- May I use Embird on multiple computers?
- You may use Embird on a single computer, but may transfer it to another computer as long as the other computer is owned by you and as long as it is used on only one computer at a time. You may NOT lend, lease, rent, sub-license or otherwise distribute any portion of Embird. You may not translate, reverse program, disassemble or decompile Embird.
- How to install Embird?
- Uninstall your current copy of Embird by clicking in Windows on "Start > Programs > Embird > Uninstall Embird" command. Download installation file of Embird from our download page (please make difference between versions) and save somewhere on your hard disk (save for example into folder C:\My Documents). Start this saved installation file in Windows (select Start
> Run > Browse > C:\My Documents\ {installation file of Embird} > OK) and allow to unzip into proper folder (default folder is recommended).
- How to install Embird Alphabet
plug-in?
- Download installation file of alphabet from our download page
and save somewhere on your hard disk (save for example into folder C:\My
Documents). Start this saved installation file in Windows
(select Start > Run >Browse > C:\My Documents\{installation
file of alphabet plug-in} > OK) and
allow to unzip into proper folder (default folder
is recommended).
- How to install Embird Tutorial
plug-in?
- Download installation file of tutorial plug-in from our download page and save somewhere on your hard disk (save for example into folder C:\My
Documents). Start this saved installation file in Windows
(select Start > Run > Browse > C:\My Documents\{installation
file of tutorial plug-in} > OK) and
allow to unzip into proper folder (default folder
is recommended).
- How to install plug-in
Embird
Studio?
- Download installation file of Embird Studio from our download page and save somewhere on your hard disk (save for example into folder C:\My
Documents). Start this saved installation file in Windows
(select Start > Run > Browse > C:\My Documents\{installation file of Studio plug-in} > OK) and
allow to unzip into proper folder (default folder is recommended).
- I have uninstalled my old Embird and I have installed new version of Embird.
My Iconizer is not showing the pictures in the new Embird like in the old
version. I have my registration number but don't know how to get the
pictures.
Your Iconizer is not enabled.
Read our tutorial explaining Iconizer plug-in to find out how to enable/disable it.
- I have tried to install
Digitizing Studio and I received the following message when unzipping
Can't create output file: C:\EMBIRD32\EDSTUDIO\PATTERNS\EN_0001.BMP
Close all applications working on the background before installation,
also antivirus and antispyware programs.
- How to install Embird on the
new/another computer?
Never copy Embird from the old computer on the new -
copied Embird is not working correctly!
Embird as every program working with Windows must be installed.
To install Embird on the new computer you need to transfer installation files of
Embird and plug-ins on the new computer.
If your new computer is connected to the Internet, you can download all installation files from our download page.
If your computer is not connected to the Interent, you must transfer installation files recorded on the CD or USB flash memory key.
If installation file is saved somewhere on the new computer, start it in Windows and allow to install in the default folder. Then download, transfer and install
plug-ins and insert password. Open Embird and check if your name appears in the blue bar on the top in Manager (not displayed in Editor). If yes, Embird has inserted password and is registered full functional program.
Select Help > Installed Plug-ins menu and check if you have installed and registered
plug-ins (registered plug-ins have numbers in line - if not, write them
now).
Password
saved on the CD has usually attribute "Read Only". You must
change this attribute in Windows Explorer to accept this password by
Embird.
- I inserted password into Embird,
but Embird is still demo version.
Please check following:
- if file with password has strictly name PASSWORD (case sensitive).
Some browser might change the name of files in e-mail attachment.
- if you saved file PASSWORD into proper folder (into main Embird folder),
- if file PASSWORD has not attribute Read Only (this attribute used to
be added after saving of password on the CD).
Registered full functional Embird displays name of user in the blue bar on
the top in Manager. Name of user is not displayed in Editor.
- I want to insert password into
alphabet, but I am not able to find alphabet in Editor - the message
" No Plugin Found" appears instead opening of alphabet.
-You have not installed alphabet plug-in. Download installation
file of plug-in from our download page and save somewhere on
your hard disk. Then start this file in Windows and allow to unzip into default folder.
To check which plug-ins are installed and registered select Help ->Installed Plug-Ins.
Registered plug-ins have numbers in-line.
- Is Embird compatible with
Windows XP?
- Embird is functional with Windows XP, but left panel intended for old non
DOS formats Barudan FDR, barudan FMC and ZSK is not functional.
- After
installing Iconizer plug-in, I lost the ability to double click on a file and have it open in
associated software. The double clicking on the design always opens in
Embird. How can I retain the ability to double click and have the design
open in the respective software as before Iconizer?
- There are 2 solutions possible:
First solution: Disable Iconizer feature for the extension
which you do want to be handled by other software than Embird. Run Embird,
click on Options -> Iconizer Settings and uncheck the extension in the
dialog box that appears on the screen.
Second solution: Let the double click open the design in
Embrid, but once Embird is launched hit CTRL+O key. This will launch the
software which was associated with the file extension before installing
Iconizer.
- Explanation
of the problem of jumping into running stitches change:
1 - In some designs, there are connection stitches between objects
(between letters for example). Connection stitch may be real jump
or just longer single running stitch that is easy to cut off.
However, the code for jump is different than code for running stitch.
Although short jump looks quite like running stitch on real
embroidery,
it is not the same code in design. In Embird Editor, the real jump
stitches
are shown as dotted line. In Embird Manager are real jumps invisible
by default, but they can be set visible (in Options).
Digitizers use real jumps for longer connections and running stitches
for short connections that are supposed to be not cut off.
2 - When you enlarge design, connections become longer. If there was
a real jump, it should remain real jump even after enlargement.
However, if connection was just a running stitch, program may split
this stitch into several shorter running stitches that are not so
easy
to cut off. The reason for it is that program cannot distinguish
between
running stitch connections and thin outlines. Program must restitch
the underlays, the outlines and it also restitches the running stitch
connections.
3 - There is a way to switch off the restitching of outlines (and running
stitch connections). In Embird Editor, run "Options -> Stitch
Density"
and set the "Specify stitch length for outlines and underlays" to
OFF.
However, this works only in Embird 7.11 (check the version number in
"About").
It doesn't work in previous version 7.1 because of a bug.
4. The most correct way is to turn all running stitch connections into
real
jumps before resizing.
- We have installed Embird and
Embird Tutorial. We can't activate the tutorial through the Help menu
or by using the F5 key:
Your internet browser is not associated with files with
extension HTM. Try following:
-
Find file {Embird Folder}PLUGINS\TUTORIAL\index.htm
in Windows Explorer (select Start -> Programs -> Windows Explorer
and select folder {Embird Folder}\PLUGINS\TUTORIAL)
-
Click left button on index.htm file. Message "Open With"
is opened.
-
In the window "Choose the program you want to
use"
select your
default internet browser (Netscape, MS Internet Explorer, Opera, etc.) and
hit OK button.
-
Open Embird and activate tutorial through the Help menu or
using the F5 key.
- Computer is not able to
shut down after installation of Embird.
- Check Start Up menu and try to remove all
programs.
- How to enter password
into Embird (version 6.00 and lower).
-
Run Embird.
- When Embird starts, it will warn you that your copy is not registered and
that it is going to expire in 30 days. Then it will ask you if you want to
register right now. Choose "Yes" and type your password into the box that
appears on the screen. Another way of invoking registration box is to choose
"Registration" command in "Help" menu.
- Press OK. If you have entered the correct password, Embird will start and you
will see your name in the blue bar at the top of window (in application title)
- Files in .JEF format
are not visible on my embroidery machine. It seems that the FlashCard
is empty.
- All .JEF files must be stored in the Emb_file folder
on the FlashCard. You can create Emb_file folder e.g. in Windows
Explorer.
- I was able to split a design but I cannot figure how to
select more than one object and "join" them together. I cannot even get the
"join" button to highlight and I, also, cannot get the "align" button
to highlight so I cannot figure out how to align objects.
- If you want to select more than one object, hold down Ctrl
or Shift key when you click on the object. Join and Split
buttons are highlighted only if there are two and more objects selected.
- When I enter the registration password, it says
"invalid password". I have checked and tried it numerous times making sure the
letters are the right case.
- Please use CLIPBOARD for transfer of the password from e-mail into
Embird. Select password in e-mail by draging mouse cursor over the pasword (push the left
mouse button while draging). Selected text should be highlighted now. Push
Ctrl and C buttons simultaneously. Password is now taken into clipboard.
Start Embird and initialize registration, put the cursor in the box for
password and push Ctrl and V buttons simultaneously. Password will
appear in the box. Now register.
- I can't export images to .JPG file format.
- Exporting images to .JPG file format is successful only if the
display setting is "High Color (16 bit)" or "True Color (24 bit)".
Otherwise you may export images to .BMP format only.
- How to install Embird in Windows „SAFE MODE“?
- Number one problem with installations is conflict with existing
applications. Luckily Windows has a work around for this called „SAFE MODE“
installation. Complete details in your Windows manual, but goes something like this: Shut
down and reboot your system. As it is starting up, press the „F8“ key. A dialog
box should pop up. From the menu selection choose number 3 - „SAFE MODE“. Your
system will then start up. It will operate slowly in this mode. In the four corners of the
screen will be the note „SAFE MODE“. Once your Windows is fully loaded, double
click the Embird's „EMBIRD.EXE“. It will then install the program on your
computer. Once this is installed, shut down and reboot your system as normal. Your system
may start up slowly the first time it restarts from the „SAFE MODE“ condition.
Subsequent start-ups will be normal.
- Does Embird software support Melco SuperStar disks?
- The Embird software shows the Melco .CND files on a diskette, but
cannot display or convert condensed files. You may however, move them from your floppy
disk to your hard drive and vice versa.
NOTE: You must install floppy disk controller (FDC) with FM
modulation support to your computer if you want to read Melco SuperStar disks.
- How to translate Tajima.DST format into ZSK format and
change the needles and stops?
- Please follow these steps:
-
Import .DST file to your hard disk. Select the file in the "Right Panel".
-
Convert the .DST file to TAJIMA .DSZ format (this is in fact the same format as ZSK).
To convert the file, execute "Convert Files" command in "Right Panel"
menu.
-
Select the newly created .DSZ file in the "Right Panel".
-
Execute "Change Needle Assignment" command in "Right Panel" menu.
The dialog appears. In this dialog there will be a table with all stops and needle changes
contained in the design. Move the mouse to any item in the design and press right mouse
button. Pop-up menu will appear, in which you may select the desired needle code.
- OR -
In the dialog, click on "automatic needle assignment" radio-button and the
needles will be assign automatically.
-
Click OK, the new design will be stored on your hard disk.
-
This file may be saved to ZSK disk: Select the file and execute "Write Files to
Floppy Disk" command in "Right Panel" menu. You may also format floppy disk
in ZSK - choose "Format Floppy Disk" command in "Left Panel" menu.
Stock Designs FAQ
- Why does my software display your designs in
such
strange colors ?
- Designs themselves do not carry information about colors to be
used for their embroidery. Coloring of embroidered design depends on your choice of
threads color. Your software displays our designs in some default palette. Take a look at
documentation hidden behind design images on our web site to see colors recommended for
particular designs.
- Which threads from your recommended threads
colors have priority ?
- Original coloring of all designs was created based on Madeira
threads colors. Other colors were found using conversion charts.
Downloading
FAQ
- I tried to download file, but file was corrupted or downloading was not
finished.
- Close your antiviral program and firewall program before
downloading and installation.
- We recommend you use a special program (download manager) such as GetRightŪ
or LeechGet for downloading
. This will enable continuous downloading, even after interruption. Such
program is availble at http://www.GetRight.com
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